Privacy Policy

Who we are

Good Grace Companion provides independent companionship, advocacy and dementia lifestyle support for older adults, their families and care homes. For the purposes of UK data protection law, Good Grace Companion is responsible for the personal information it collects and uses. Our contact address is [email protected].

What information we collect

We only collect information that is necessary for our relationship with you and the services we provide.  This may include:

• Your name, email address, telephone number and other contact details.
• Information provided through our website enquiry form, email or other correspondence.
• Information about the person receiving, or potentially receiving, our services.
• Information necessary to arrange appointments, activities, companionship, advocacy or other agreed support.
• Where relevant, information concerning health, disability or other personal circumstances that you choose to share with us and which is necessary for the support requested.
• Basic technical information generated when you use our website.

Please only provide information about another person where you have an appropriate reason or authority to do so.

How we use your information

We use the information you provide solely to:

• Respond to your enquiry and discuss how we may be able to help.
• Arrange and deliver the services you have requested.
• Keep you informed of anything directly relevant to your care arrangement.

We do not use your information for marketing purposes, and we do not share it with third parties except where necessary to deliver the service (for example, a healthcare professional you have asked us to liaise with on your behalf).

Legal basis for using your information

Depending upon the circumstances, we may process personal information because: it is necessary to take steps at your request before entering into a contract or to perform a contract; it is necessary for our legitimate interests in operating and administering our services, provided those interests do not override your rights; we have a legal obligation to process the information; or you have given consent where consent is appropriate. Some information, particularly information concerning health, is classed as special category personal data under UK GDPR. Where we process this information, we will only do so where an additional lawful condition permits us to do so. Sharing information We only share personal information where there is an appropriate reason to do so. For example, where you have asked us to advocate or assist on your behalf, this may involve communicating with healthcare providers, care providers, public bodies, businesses or other organisations relevant to the matter. Information may also be shared where required by law, for safeguarding purposes, or with organisations that provide essential services to us, such as secure IT or website services. We will only share information that is reasonably necessary for the purpose concerned. How long we keep information We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any applicable legal, insurance or record-keeping requirements. Information relating only to an enquiry that does not proceed may be deleted sooner than information relating to services we have provided. Keeping information secure We take reasonable measures to protect personal information against loss, unauthorised access, disclosure or misuse. Because email and online communications cannot be guaranteed to be completely secure, please avoid including unnecessary sensitive information in an initial website enquiry.

Cookies and website information

Our website may use cookies and similar technologies that are necessary for it to operate correctly. If we use non-essential analytics, advertising or tracking technologies in future, we will update this notice and obtain consent where required.

Your data protection rights

Depending on the circumstances, UK data protection law may give you the right to:

• ask for a copy of personal information we hold about you;
• ask us to correct inaccurate information;
• ask us to delete information;
• ask us to restrict how information is used;
• object to certain uses of your information;
• request transfer of certain information; and
• withdraw consent where we rely upon consent.

Not every right applies in every circumstance. If you are unhappy with how we have handled your personal information, you can also complain to the Information Commissioner's Office (ICO).

Contact us

For questions about this Privacy Policy or about how Good Grace Companion handles personal information, contact:[email protected].